1. Overview
At Spryxellnrozia, we want you to be satisfied with your purchase. This Return Policy outlines your rights and our procedures for returns, refunds, and cancellations in accordance with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
2. Your Statutory Rights
This policy does not affect your statutory rights as a consumer. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.
3. Cancellation Period
You have 14 calendar days to cancel your order from the day you receive the goods. To exercise your right of cancellation, you must inform us of your decision by a clear statement, such as by email to community@spryxellnrozia.world.
To meet the cancellation deadline, you must send your communication before the 14-day period has expired.
4. Return Conditions
For a return to be accepted, the following conditions must be met:
- The product must be unopened and in its original sealed packaging
- The product must be in its original condition, undamaged and unused
- The return must be initiated within 14 days of receiving your order
- You must include proof of purchase (order confirmation or receipt)
Due to health and hygiene regulations, we cannot accept returns of opened or used dietary supplements.
5. How to Return
To initiate a return:
- Contact us at community@spryxellnrozia.world within 14 days of receiving your order
- Provide your order number and reason for return
- We will provide you with return instructions and a return authorisation
- Pack the item securely in its original packaging
- Send the item to the address we provide
Please ensure the item is packaged securely to prevent damage during transit. We recommend using a tracked delivery service and keeping your proof of postage.
6. Return Shipping Costs
You are responsible for the cost of returning the goods unless:
- The goods are faulty or damaged upon receipt
- We sent you the wrong item
- The goods do not match their description
In these cases, we will cover the return shipping costs or provide a prepaid return label.
7. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed within 14 days using the same payment method you used for the original purchase.
We will refund:
- The full price you paid for the product
- Standard delivery costs (if the entire order is returned)
We may deduct from your refund for any loss in value of the goods if this is due to unnecessary handling by you.
8. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- First, check with your bank or card provider, as processing times may vary
- Contact your credit card company, as there may be a delay before the refund is posted
- If you have done all of this and still have not received your refund, contact us at community@spryxellnrozia.world
9. Faulty or Damaged Goods
Under the Consumer Rights Act 2015, you have the right to return goods that are:
- Faulty or defective
- Not as described
- Not fit for purpose
If you receive a faulty or damaged product, please contact us immediately with:
- Your order number
- A description of the fault or damage
- Photographs if possible
We will arrange for a replacement or full refund, including return shipping costs.
10. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
11. Non-Returnable Items
The following items cannot be returned:
- Opened or used products (for health and hygiene reasons)
- Products with broken seals
- Products not in their original packaging
- Items returned after the 14-day cancellation period (unless faulty)
12. Order Cancellation Before Dispatch
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at community@spryxellnrozia.world. If we can cancel the order before dispatch, you will receive a full refund within 14 days.
13. International Orders
This policy applies to orders delivered within the United Kingdom. For international orders, please contact us before placing your order to understand the applicable return procedures and any additional costs.
14. Dispute Resolution
If you are not satisfied with our response to a complaint, you may seek advice from the Citizens Advice Consumer Service. You also have the right to pursue legal remedies through the courts of England and Wales under our Terms of Use.
15. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us:
Email: community@spryxellnrozia.world
Address: 16 Harvey Cl, Blyth NE24 5BF, United Kingdom
We aim to respond to all enquiries within 2 business days.
16. Changes to This Policy
We may update this Return Policy from time to time. Any changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that order.